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Account Settings- Departments

Departments help you to divide your organization into different segments & will make it easy to transfer the chats and other functionality to a particular department. 

It is effortless to create a department, to begin, you will need to enter a department name & select a status (Active/Disabled) & click “Save.” Users can be assigned to departments in the Users tab Under Account Settings as soon as they are created. 

When you create departments,  you can enable users to select the department that they wish to chat with. You will need to go to Chat Form, under Widget Settings, under the Settings Tab. Next, you will select the checkbox to make this field visible and make sure that the field is set to "Required." 

 


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