Departments help you to divide your organization into different segments & will make it easy to transfer Live chats and other functionalities particular departments.
To create a department, you will need to enter a department name & select a status (Active/Disabled) & click “Save.” Users can be assigned to departments in the Users tab Under Account Settings as soon as they are created.
When you create departments, you can enable visitors to select the department that they wish to chat with. You will need to go to Chat Form, under Widget Settings, under the Settings Tab. Next, you will select the checkbox to make this field visible and make sure that the field is set to "Required."
If you have any questions or need help, come to Live Chat or email us at firstname.lastname@example.org.