Widget Settings - Functionality

Voice and Video Calls - Click the icons to enable or disable voice and video calling. If the icons are blue it means they are enabled.

Silent Widget - If this is set, the widget will not be shown on the website. You must use the following code in a button or text field in which the customer can interact with, to initiate a chat

Only Allow Single Thread -  This will not allow customers to create a new conversation thread and keep all conversations in one single thread.

Chat allow access only during a specified session - This will enable all chat history to be deleted after the chat session ends from the visitor view. 

Privacy - This will allow you to share your privacy policy in the Live Chat widget. You can pick a Title and input a URL link to direct visitors to your specific policy.

Custom CSS - Use this to input customizable CSS to change the Live Chat Widget.