Both the visitor and agent have the ability to attach files upto a size of 20MB in the chat, this can be done with just a simple click on the “Paper Pin” Icon on the chat widget on both the ends. 

User can send attachment by just clicking on the pin icon at the bottom of the chat box.

Agent could also attach any file required by the visitor from below highlighted part.

Once an agent or visitor clicks on the paper pin icon, a window will pop up where the user/agent can select the file to be attached and hit open to send it.

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