Acquire

Blocking Visitors

Agent can block the user directly from the chat window itself. This will allow them to browse through your website, but will prevent them from initiating any chat on your website. Hers is how you can do it.

Click on Block User and you will receive confirmation notification and their you need to click on “OK” to block user.

OR

Here you can just copy the IP address of the user you want to block and past it in the text box provided and just hit lock button. This will allow them to browse through your website, but will prevent them from initiating any chat on your website.

Here, it's how you can find the IP address of user:

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