You can also review the questions asked to the Bot, from the answers it had answered and which are the unanswered questions that lack in the Bot directory.
The source or channel from where the visitors are coming is provided here in customer statistics
Here you can export the different reports for your multiple purposes.
Chat statistics refers to number of chats, missed and answer. Even the average response time is also available here.
Here, you can have an overview of the Total message sent & average messages sent by Agent according to the TimeSpan selected.
All about google analytics and events and a brief of all Acquire GA events.