How to set up Analytics

Analytics - Chat bot

You can also review the questions asked to the Bot, from the answers it had answered and which are the unanswered questions that lack in the Bot directory.

Explore Full Documentation

Analytics - Profiles

The source or channel from where the visitors are coming is provided here in customer statistics

Explore Full Documentation

Export Report

Here you can export the different reports for your multiple purposes.

Explore Full Documentation

General Analytics

Chat statistics refers to number of chats, missed and answer. Even the average response time is also available here.

Explore Full Documentation

Other Analytics

Here, you can have an overview of the Total message sent & average messages sent by Agent according to the TimeSpan selected.

Explore Full Documentation

Using Google Analytics

All about google analytics and events and a brief of all Acquire GA events.

Explore Full Documentation

Ready to make your
sales and support team more productive?

Signup today or request a demo

Book a demo
Acquire recognized in Live Chat based on user reviews Acquire Recognized as High Performer in Spring 2019 on G2 Crowd