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Categories

How to set up Analytics

Analytics - Chat bot

You can also review the questions asked to the Bot, from the answers it had answered and which are the unanswered questions that lack in the Bot directory.

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Analytics - Profiles

The source or channel from where the visitors are coming is provided here in customer statistics

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Export Report

Here you can export the different reports for your multiple purposes.

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General Analytics

Chat statistics refers to number of chats, missed and answer. Even the average response time is also available here.

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Other Analytics

Here, you can have an overview of the Total message sent & average messages sent by Agent according to the TimeSpan selected.

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Using Google Analytics

All about google analytics and events and a brief of all Acquire GA events.

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