Export Profiles & Conversation
Within Acquire you can also Export Profiles in multiple forms within a few seconds. First, you will want to select the profiles you wish to export from the profile section. You can use filters to narrow the profiles you want to target.
To Export Profiles, you need to navigate to Profile > Export.
Once clicking on the Export button, a pop-up window will be displayed where you can select multiple options according to your requirements. This will include the necessary details from the profile section of the Chat.
You can also export the Profile in different CSV, PDF & word formats. Select your preferred format to export and click on the Download button on the bottom of the pop-up window.
The export conversation tool will help you download the chat transcript between the Agent and the customer.
You need to follow the same procedure as per Profile. Select the profiles you want conversation from.
The exported conversation will be saved at Profiles > Settings > Manage history > Export. It is important to note, a link to download the Chat history is sent to the account email.