There is now a way of integrating your Freshservice account with the Acquire. You will be able to create new tickets directly from Acquire.
To integrate Acquire with your Freshservice account, follow the steps below:
In the Acquire panel, go to https://app.acquire.io/app-store and click "Install" to get Freshservice.
Now enter your Freshservice admin account credentials Subdomain, Password, API Key And Ticket Subject
You can now choose to send Tickets and their conversations manually or automatically. By enabling auto-sync, all Tickets details from Acquire will automatically sync to Freshservice.
The mapping between the fields can be done manually or automatically.
After installing successfully you will see a blue tick next to the App.
A customer support agent can save a customer’s details during a chat. After clicking “Save to CRM,” click the Freshservice icon to send the customer details and a chat transcript to Freshservice.
Customer details will get saved automatically into your Freshservice account. You will be able to view the customer data in the Freshservice dashboard, under the Tickets section. You can view the chat transcripts under the Tickets section.
Once you have saved your script successfully, you can start working with Acquire live chat. If you are experiencing any trouble with this integration, please feel free to contact us via live chat or email us at firstname.lastname@example.org.