General Settings- Quick Links

Quick links are shortcuts to navigate the visitor on particular pages. Each quick link is a string that you add to the default portal URL in order to navigate to a specific page. Quick links provide a meaningful name for any pages to which users may want to be navigated.

You just have to create your desired Quick link by adding its URL and giving them a unique name to navigate the user to required page from chat window.

You can see when agent navigate the visitor to google page using quick link “Google” the visitor’s browser will open a new tab/window of google page.

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