General Settings- Tag

Tagging a chat means that you can add certain labels or tag to a chat that would help you to define what it was all about. Tags helps you in bucketing the chat better, for example a agent can ‘tag’ a conversation as ‘support’ - meaning the customer required support.  

Require Chat tags, this option would make it mandatory for you enter tags before you close the chat, else it would pop up a reminder to enter tags.

To Create a New tag, just click on New Tag button and just set the trigger name and click on the save, then this tag will be available to use during the conversations.

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