General Settings- Visitors
Here we can indulge in how the dashboard works when there is heavy traffic as well as we can also block the users if deemed necessary.
Here we have two sections, first, one named “Enable High Load Dashboard” and the second one being “Block Visitors”. We will start with having a look at High Load dashboard first.
Enable High Load Dashboard:
This dashboard could be used when you have thousands or hundreds of visitors on your website, it will only keep the visitors with active chat on the dashboard so that you can easily organize your task.
The High Load Dashboard is an alternative version of the Visitor List that only shows visitors in your Incoming Chats and Currently Served sections. All other visitors are hidden. Recommended for websites with the high visitor traffic.
Here you can just copy the IP address of the user you want to block and past it in the text box provided and just hit lock button. This will allow them to browse through your website but will prevent them from initiating any chat on your website