Using our Google Analytics integration, you can easily collect chat related data and log it into your Google Analytics account.
Install Google analytics from Acquire
Go to https://app.acquire.io/app-store, and search for Google Analytics then click "Install".
Input your Google Tracker ID and then click "Connect Now".
You'll know it is successfully installed if you see a blue tick next to the app icon.
Find out the tracking ID from your Google Analytics account in settings.
Once a visitor starts a new chat, they will appear in your Google Analytics Dashboard.
Events are being passed with Category, Action and Label attribute – each corresponding to different information. This integration can collect the following information:
Event Actions in Chat Widget:
Login Analytics and go > Behavior > Events > Overview
Login Analytics and go > Behavior > Events > Page
If you have any questions or need help, come to Live Chat or email us at firstname.lastname@example.org.
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