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Google Analytics

Using our Google Analytics integration, you can easily collect chat related data and log it into your Google Analytics account.

Install Google analytics from Acquire

Go to https://app.acquire.io/app-store, and search for Google Analytics then click "Install".

Input your Google Tracker ID and then click "Connect Now".

You'll know it is successfully installed if you see a blue tick next to the app icon. 

Find out the tracking ID from your Google Analytics account in settings.

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Once a visitor starts a new chat, they will appear in your Google Analytics Dashboard. 

Data usage

Acquire and Google Analytics integration is based on GA Events. When a visitor performs an action related to an interaction with Acquire Chat, the data is pushed to your Google Analytics account via the Analytics JavaScript.

Events are being passed with Category, Action and Label attribute – each corresponding to different information. This integration can collect the following information:

  • If the call was started by the visitor
  • If the call was ended by the visitor
  • If the call was stopped

If you have any questions or need help, come to Live Chat or email us at support@acquire.io


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