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General Settings - Feedback Settings

Feedback

Advanced Options - Here, you can customize your feedback to suit your organizational needs.

Default - Uses a Scale of 5 Emojis after every Live Chat for visitors to select. 

Custom - Uses a custom feedback question that prompts visitors to respond to a catered response. 

Disable - Selecting this will disable any feedback questions you create and the default feedback question. 

Feedback Questions

Question Title - The specific question you would like to get from your visitors.  i.e., How would you rate your Support experience on a scale of 1-5?

Question Type - Select from a rating that is determined by Stars, Numbers, Thumbs, Text, Radio buttons, or Checkboxes.

Value -  Each question type has a different set of values catered to each response, some have different selectable options, Stars default to a maximum of 5. The Numbers setting has a range of 5 or 10 to select from.  Thumbs has the Thumbs Up and Thumbs Down options for visitors. If Text is selected, you can choose between single-line or multi-line text. With Radio Buttons and Checkboxes you can add as many value options as you see fit by clicking Enter after each one. 

Question Status - Select this to enable or disable a question. 

Department - Select which department you want this feedback question to apply to. 

Make sure to click "Save" when you have finished making changes to your feedback questions. 


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