Knowledge Base Article Categories

Within your knowledge base, you can sort your articles into overarching categories to better assist visitors and make it easier to navigate. Click “Manage Category” in ChatBot > Knowledge Base Articles.

Here you will see all the categories you have created. Clicking the “…” icon on each category will allow you to edit or delete a category. Click “Create New category” to make additional categories. 

Here you will be able to Input a title and a description for the category you create. Finally, click “Save”.

Within Knowledge Base Articles now you can add an article to the newly created category.

If you gave any questions, talk with us on Live Chat or email  

What next

How you rate this article ?

Ready to make your
sales and support team more productive?

Signup today or request a demo

Get Started Now Book a demo
Acquire recognized in Live Chat based on user reviews Acquire Recognized as High Performer in Spring 2019 on G2 Crowd