Mobile Triggers

To set up a new mobile trigger, click “Create a Trigger,” and design your campaign according to your audience and intended filters.

The very next screen after clicking “Create New trigger,” Select Mobile as the Channel. The screen has a few parameters, namely Channel, Additional Settings, Audience, Filters.

Channel: This will describe which channel or medium you want this campaign to be. Here you can make it a Web-Campaign, Mobile Campaign or an Email Campaign. Web Campaigns will work for users online on your website, whereas Mobile campaigns will work for users online through their Android/iOS phones.

Additional Settings: This menu has two settings under it, namely Matching Rules and Chat Widget Title Enable. Matching Rules allow you to match all or any of the conditions in the Audience section.

If All is selected in Matching Rules, it will match all the Rules in the Audience section. If any is chosen it will see if any condition is matched in the Audience section and Run the argument given in Filter Section.

Chat Widget Title Enable: You have two options here, Yes or No, this lets you enable the Widget title or send the argument without it.


The audience is your way to segment and target a specific group of users. 

Visitor Time on Page: This will match the time the user has been on the particular page, time entered here is in seconds.

Revisit in Some Days: This will match the number of days the user has revisited your site.

Day of Week: This will match what day of the week the visitor is visiting our site.

Visitor IP: This will match the IP of the user.

Visitor State: This will give you a choice of which country and state user is from.

Visitor Name: This will allow you to match or specify the visitor name.

Visitor Phone: By selecting in/not in, you can specify the area code, and by selecting Equal/not equal, you can specify a particular number. 

Browser Name: This will let you choose what browser a visitor is coming from.

Browser Version: This will allow you to specify the browser version visitor is using.

OS Name: This will allow you to select the Operating system of the visitor.

OS Version: This will allow you to specify the version of the operating system.

Device Type: This will let you select what platform is used, namely Computer, Mobile, or Tablet. 

First Time Visitor: This lets you select if the visitor is or is not a first time visitor on our website.

If Agent Online: This will let you select if the agent is online or not/

Visitor Country: This helps you select the Country of the visitor.

Custom Data Attribute: Any custom data attribute added will be popped at the end of the list.


This defines the action that will take place after all the criteria in the Audience section are met. All the requirements and conditions set in the Audience field are ultimately executed here when the follow-up action is defined here.

For example, you can assign an agent, department, or tag. Moreover, you can apply the chatbot, conversation, or change widget language accordingly. So let’s have a look at actions that can be performed.

Alert: This will give up an alert pop up in the middle of the screen, which is also provided with a dismiss button in the middle of it. You can give it a title, message, and action/event that can also be personalized here.

Notification: A notification is shown in the notification bar of your mobile device.

Confirm: A Dialog box with a title containing a specific message pops up which gives the option of accepting it or declining it. The actions/events on Accept and decline can also be customized.

Center Popup: This is an enhancement of the Alter option with added features of customizing the color scheme and a close button on the top right corner.

Interstitial: This will show an image in near full size of the screen with an action attached to it and a close button provided at the top right corner of the image.

Push Pre-Permission: This is an enhancement of the Confirm option with added features of customizing the color scheme and other actions. 

Auto Message: This gives you the ability to send any personalized message to your visitor, that can be edited in the textbox just adjacent to it.

Assign tag: This helps you assign tags to a conversation.

Assign agent: This will help you assign a user to the chat.

Show widget: This will let you decide whether to show a widget or hide it from the individual user(s).

Assign department: This will let you assign chats to a particular department.

Widget language: This will let you automatically change the language of the widget.

Apply Chatbot: This will enable the chat with the selected Audience.

Apply Conversation: This will let you bucket the chats in conversations accordingly.

What next

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