To Set up a new Trigger, you will click on “Create a Trigger,” and then you can design your campaign to suit your needs.
The very next screen after clicking “Create New trigger,” Select Mobile as Channel, and there will be a screen where you can design and create a trigger. The screen has a few parameters, namely Channel, Additional Settings, Audience, Filters.
Channel: It will describe what channel or medium you want this campaign to be functional on. Here you can make it a Web-Campaign, Mobile Campaign or an Email Campaign. Web Campaign will work for user online on your website, whereas Mobile campaign will work for users online through their Android/iOS phones.
Additional Settings: This menu has two settings under it, namely Matching Rules and Chat Widget Title Enable. Matching Rules will allow you to match all or any of the conditions or parameters passes in the Audience section, as you could have one or more set of rules to follow in the Audience section.
If All is selected in Matching Rules, it will match all the Rules in Audience section and execute the Argument passed in the Filters Section, if any is chosen you will see if any condition is matched in the Audience section and Run the argument given in Filter Section.
Chat Widget Title Enable: This option will have two options, Yes or No, and it will allow you to decide if you want to enable the Widget title or send the argument as it is without any Title to it, in a simple chatbox.
It is the most exciting part of how the campaign is designed as it will be the deciding factor on how we set up the trigger to behave.
Visitor Time on Page: This will match the time the user has been on the particular page, time entered here is in seconds.
Revisit in Some Days: This will match the number of days the user has revisited us in.
Day of Week: It will match what day of the week the visitor is visiting our site.
Visitor IP: This will match the IP of the user.
Visitor State: It will give you a choice of which country and state user is from.
Visitor Name: It will allow you to match or specify the visitor name.
Visitor Phone: By selecting in/not in, you can specify the area code, and by selecting Equal/not equal, you can specify a particular number.
Browser Name: It will let you choose what browser a visitor is coming from.
Browser Version: It will allow you to specify the browser version visitor is using.
OS Name: It will allow you to select the Operating system of the visitor.
OS Version: It will allow you to specify the version of the operating system.
Device Type: It will let you select what platform is used, namely Computer, Mobile, or Tablet.
Pages Viewed: Here you can specify the value of pages he has visited and bifurcate by less than or more than the number of pages viewed and equal to or not equal to the number of pages viewed.
First Time Visitor: It lets you select if the visitor is or is not a first time visitor on our website.
If Agent Online: It will let you select if the agent is online or not/
Visitor Country: It helps you select the Country of the visitor.
Custom Data Attribute: Any custom data attribute added will be popped at the end of the list.
This defines the action that will take place after all the criteria in the Audience section are met. All the requirements and conditions set in the Audience field are ultimately executed here when the follow-up action is defined here.
For example, you can assign an agent, department, or tag. Moreover, you can apply the chatbot, conversation, or change widget language accordingly. So let’s have a look at actions that can be performed.
Alert: It will give up an alert pop up in the middle of the screen, which is also provided with a dismiss button in the middle of it. You can give it a title, message, and action/event can also be personalized here.
Notification: A notification is shown in the notification bar of your mobile.
Confirm: A Dialog box with a title containing a specific message pops up which gives the option of accepting it or declining it. The actions/events on Accept and decline can also be customized.
Center Popup: Its an upgrade of Alert only with added features of customizing the color scheme and a close button on the top right corner.
Interstitial: It will show an image in near full size of the screen with an action attached to it and a close button provided at the top right corner of the image.
Push Pre-Permission: It is an upgrade of Confirm option only with added features of customizing the color scheme and actions also customizable as per the need.
Auto Message: It gives you the liberty of sending any personalized message to your visitor, that can be edited in the textbox just adjacent to it.
Assign tag: You can automatically assign to that conversation.
Assign agent: It will help you assign the agent to the chat.
Show widget: It will let you decide whether to show a widget or to hide it from the individual user(s).
Assign department: It will let you assign the department to the chats.
Widget language: It will let you automatically change the language of the widget.
Apply Chatbot: It will enable the chat on the selected Audience.
Apply Conversation: It will let you bucket the chats in conversations accordingly.