Customer Statistics

The source or channel from which the user came is provided here in customer statistics. Different channels provided here are:

- From Chat: Customer came on chat and had a word with the agent.

- From Messages dropped: Message left by the visitor on the website while the chat was missed from the agent side, can be viewed from here.

- From Chat bot: Visitor had an interaction with the Chat-Bot that can be known.

- Imported: The data of users and chats imported from any third party supported application.

Here is the view that you can see in the graphical form.

Hovering over the graph will show you a box with the details of that particular time period and number of customers; that came from these respected channels.

Communication Statistics

The above graph showcases the modes with which the customer profiles have been contacted after they left the website, there are two major ways of contacting them: Email(within the Acquire platform), In-App messaging.

You can use one of the modes to sends messages and information to the customer, 

Email: They will get the message on their Email Inbox.

- In-App: The message sent with this will be in the Acquire chat conversation and whenever they again visit the website, will get the message in their chat window.

VoIP Statistics

You can see all the VoIP stats information in this section as per selected time frame, you can get number of incoming, Missed & Outgoing calls, with the total call length of that particular month or week as selected.

Below is the graph that shows it more efficiently:

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