You can record voice/video calls and cobrowsing sessions within Acquire for quality assurance purposes.
Acquire saves all video and voice calls that have taken place between users and visitors for future reference. You can find the videos in the Profiles tab in the Chat history of a particular visitor.
In the chat, you will find a Recording section where there will be details of the video call in question.
Here, for example in a video recording, a user will have two options. All the videos will be saved in the Cloud.1. A user can download the video any time they want with the download icon on the top right side shown below.
2. If the user does not want to download the video, they can play the video on the screen by clicking the Play button on the top left of the screen. The video will be shown on the screen.
Acquire saves all the Cobrowse sessions, which have taken place between a user and a visitor for future reference. You can find the Cobrowse sessions from the Profiles tab in the Chat history of that particular visitor, including additional details about the Cobrowse session.
Here, the user will have two options to see a cobrowse session in a new tab or on the same screen. They will either be able to open the session in a new tab or play the session on the same screen as shown below.
If you have any questions or need help, come to Live Chat or email us at firstname.lastname@example.org.