A Live Chat software bundled up with world-class features like Co-browse, Screen Share, Audio and Video calls, there is nothing much left to desire for in complete live chat software.
Screen share is a feature used for sharing one’s screen on the other end. Likewise, an agent can share his screen on the client side and vice versa. It is a very simple process which starts the screen share with just a click of a button.
Here are a few steps to follow to initiate a screen share, screen share can be done from Agent end only:
Once you are into an active chat with the visitor/client and an issue needs to be resolved with a brief screen share session. You can share the screen by navigating to the “Screen Share” tab.
Once on this screen, you will be presented with two variations of screen share the first one being “Request User Screen” and second being “Share My Screen” .
Click the desired option of screen share requested and proceed for the next step.
Taking into consideration that you clicked on “Request user Screen”, the user would get a notification that the agent wants to share their screen. User needs to grant permission to start a Screen share.
Once the permission has been granted the customer would be asked to choose tab/desktop or application window that needs to be shared and continue to proceed.
Once you click on Share! The screens will be shared with the agent end. And for sharing the agent screen, You just need to click on “share my screen” and repeat the Step 2 again to select what you want to share and it will be all good to go.
Below are the Eligibility criteria for Screen Sharing :