Quickly reply to your direct messages from Twitter within Acquire using our integration in the App store. We route your Twitter Direct Messages to your Acquire team inbox, keeping all of your customer communication in one place. You can read, manage, and respond to all Twitter direct messages you receive using Live Chat.
Please Note: The app only works for Direct Messages.
Log in to Acquire and go to the App store. Then, search for the Twitter app and click ‘Install.’
Enter your Twitter login details and click ‘Authorize app.’
Once you’ve integrated Twitter with Acquire, anytime someone sends you a Twitter Direct Message, it’ll appear in your Acquire Dashboard. You can quickly see if that message was sent initially from Twitter by checking the ‘Sent via’ information below your message.
Below is an overview of how it will look when successfully installed:
Best practices for using Twitter with Acquire
Set up your Twitter account to show that it provides support and allows Direct Messages from anyone.
Encourage your customers to Direct Message you to continue support conversations by using deep links.
If you have any questions, please come to Live Chat or email firstname.lastname@example.org.