Sometimes, Live Chat via text between visitors and users is not enough. There are times when visitors will prefer to speak to someone over a Video or voice. Acquire allows you to do this within the Live Chat window. It is important to note that both users and Visitors have the option of video/voice call.
Once the chat has been initiated, the user can begin a video/voice call and connect with the visitor more interactively. To start the video/voice call, proceed to click the video or voice call button in the top left panel of the chatbox.
One can convert the same call to voice or video at any point in time during the call too.
Outgoing video call:
As soon as the Video/voice call button is pressed, the Visitor will be given the option of accepting/rejecting the call or answering it as a voice call.
Ongoing Video Call:
Video Call answered as Voice Call:
As seen above, the client also has the same amount of privileges when it comes to having a video/voice chat.
Visitor Initiated Voice/Video Call:
Outgoing Call Visitor Side:
Incoming Video Call:
If you have any questions or need help, come to Live Chat or email us at firstname.lastname@example.org.