Using Zapier, you can send Acquire Live chat ended transcripts to create new Tickets, leads and contacts or emails in your CRM or emails and much more :
Creating a Zap consists of three parts:
First Login in Acquire Dashboard https://app.acquire.io/app-store > Click "Install" in the Zapier icon.
Click the Zapier Integration. We are showing 7 popular zaps here, for more Zaps you can visit Zapier. To make a zap click "Use this Zap". ( I.E. Gmail, Salesforce, Zoho, Slack, etc. )
Select Trigger From Acquire Trigger Zap, here we are using “Chat End” Trigger, the Acquire trigger will be called when a chat ended by a user. After applying it to your Zap click "Continue" to proceed.
Connect and create your Acquire Live Chat account to zap.
Get Acquire ACCOUNT ID And API Token
Your Account ID can be found under your name
The API Token can be found in, Settings > API Token and whitelist get API token ( if you not seeing a token, please make sure to generate a new token ).
Select the Acquire Account
Load Your Recent Ended chats as a sample. Please make sure you have some recently ended chats, before making any Zap.
Pick a chat
Please select any chat to set up a zap.
Configure Action App
To make a Zap, we need to add an action to send chat transcripts. In this example, we are using Gmail to send emails when Live chats end.
Choose "Send Email" as the action and click "Continue".
Connect Action App
After you have selected an action, connect with your Gmail account and click "Save + Continue". You can select your Gmail account from existing accounts or create a new account.
Check the preview and fill in where you want to send and from. The subject and chat transcript is automatically filled. After completing this step Gmail will send this sample email.
You will need to click "Finish" for the final step for this zap.
Turn the Zap on by clicking the grey switch and start sending an email when a recent Live Chat ends. Zap will send an email on a given time interval like in the below image, it will send emails after 5 minutes from your Acquire Account.
If you have any questions or need help, come to Live Chat or email us at email@example.com.
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